"car parking"

I have visited this hospital many times over the years and have never had cause for complaint, in fact quie the reverse, the doctors, nurses and receptionists have always been very kind considerate and helpful. However in October I visited a very old friend who had just been diagnosed with a terminal illness. On arrival I managed with great difficulty to pay the car park fee for one hour, the key pad is small and awkwardly placed and not in alphabetical order, why not? After a very upsetting visit I left feeling very distressed and thinking I was just withih the one hour limit. Ufortunately I have today received notification of a parking fine for being one minute and 2.26seconds over time, is there not even a small leeway allowed? I am 85 years of age and not in the best of health. , so am quite upset at the situation. Had I checked the time before leaving I would by then have been over the time anyway, not that I would have objected to the valid additional 30 min charge. Also time spent trying to pay on arrival detracts from visiting time left. I would also mention that in the letter giving choices of how to pay the fine, the reference to possible additional charge for payment by debit or credit card is under the heading for payment by post and cheque, and not next to payment by internet or telephone when the cards would be used. The whole experience has added unecessary stress to a very sad occation. A number of my friends have also expressed annoyance and criticism of the new parking arrangements. I would be glad of your comments.