"Containment only - Barely managing the basics"

There so many problems with the Bradgate Unit it's hard to know where to start. I will only talk about the wards, however it's worth the Acute Care Team and single point of phone access are almost a laughing stock amongst service users in the drop-ins where I work. I have placed complaints and the responses suggest that the management are very disconnected from the reality of what has been happening. I am also a carer and partner of a patient who has been admitted to the wards on several occassions. Every time we have had to demand basic care, since jaded staff seem be to be tasked with containment and fire fighting. The Trust still haven't solved basic problems of preventing suicidal and sectioned patients from leaving wards prefering a "keystone cops" chase approach to any practical security measures. Even when patients are lucky enough to have staff who listen to their needs, essential care information is often lost between shifts or just ignored by clueless temporary bank staff. Weekends are especially bad for this. On Beaumont and Ashby Wards admissions over the years have been consistantly clumsy and distressing for all when patients are needlessly moved from substandard single shared rooms to dormitory, whilst yards away patients have their own rooms with en suite bathrooms, This ward is a national scandal with it's high death rate of patients in their care https://www.google.co.uk/search?q=bradgate+suicides As with many services, your care is completely at the mercy of invidual personalities (from the well meaning, to actually professional), availability of doctors and the desperate hope that clerical errors can be fixed. Thangs seem to be getting better. They've put new loos and sofas in the foyer. The drinks machines actually work. The staff now wear uniforms and badges - easily distinguishing them from patients. The celebrated internet access (by Sta Wards) on Ashby Ward doesn't exist, mobile network reception is pitiful, patient's ward phones have no privacy. And the joke is that you're to actually get onto the wards now. God help them all.