"went in a&e by ambulance with chronic pain"

About: Southend Hospital

Southend a&e just don't care at all wait my ambulance service they was brilliant a the time ambulance asked me my scale off psin which was 9-10 off chronic pain they gave me morphine and put me in ambulance to take me to Southend hospital a&e.got they around 9ish pm, the chronic pain was in my whole off my stomach and back my stomach looks like am 7 mouths pregnant. Doctor Who I saw didn't really she said that am just need to have a good going to the toilet. I said it's more than just need a poo.they didn't do a ecg on eunff n.told mme go home. Am still in chronic pain and sent home very depressed and let down. I ask the sister can I please have the doctor name who treated me she said no she was not going to give the name of the doctor who trated my so what was that all about then I ask the nures from her name she just said sister off the ward.so why couldn't they gave me my doctor who was treating me what are they hideing.went in hospital on the Sunday 27 of October .am at home still in chronic pain. The ambulance service was so much better then tham doctor. Very upset patient and in chronic pain.

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Response from Southend Hospital

I am truly sorry to read of your concerns. they will be passed to the A&E team for their information but if you wish to make a formal complaint about your treatment then please contact our complaints team on 01702 385144 or complaints@southend.nhs.uk Steve McEwen Patient Experience Lead

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