"removal of parotid gland HNT and ward 8"

About: The Princess Royal Hospital (Telford)

Removal of parotid gland October 9/10th 2013 I first saw the consultant with a lump in my neck and quickly had a scan and biopsy which confirmed a benign tumour in my parotid gland. I was treated with great respect and the resulting operation clearly explained. Every department involved in my treatment was exemplary from the scanning departments and eventually, the operation and a brief stay on ward 8. The staff were friendly, had a great sense of humour and were attentive and caring. The cleanliness and observed caring to the other patients very high. I was visited by the consultant and anaesthetist after the operation which is reassuring. Before my discharge it was explained clearly what procedures would follow. The following day I was concerned that there may have been an infection starting and I was seen promptly back on ward 8 which was both reassuring and efficient. It is now 2 weeks since my operation and I am very pleased with my scar, even though I am a lady in her sixties!! I have suffered some facial nerve damage but I was aware that this might happen and I am fairly confident that it will return to normal in time.

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Response from The Princess Royal Hospital

How wonderfully thoughtful, Carol, to share such lovely and detailed feedback about the care and treatment you have received at a difficult time. Please accept our very best wishes for a continued recovery, and our sincere thanks for taking the time and trouble to let us know. We will share this with the team. In fact, we have written your feedback onto thank you cards and posted a picture on Twitter (http://twitter.com/sathNHS/status/395974714734424065) If anyone involved in your care is deserving of extra special mention please do let us know by nominating them for our Chair's Award using the link from the home page or our website at www.sath.nhs.uk

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