"Visit to A&E"

About: St Mary's Hospital (London)

Firstly I do find this a very unsatisfactory way of expressing my gratitude for the excellent treatment I received on Tuesday 2nd. October in A&E . I really would prefer to email or write to a named person. Currently there is so much criticism of A&E services that I felt I must write to say all of the staff I encountered were extremely helpful and efficient and the care I received could not have been better. I think that given the pressure they work under and the constraints of reductions in resources it is even more impressive that they provide such a good service. I was also treated by an Occupational Therapist while in A&E she could not have been more kind and helpful. I just hope that given the obvious pressures of working in the NHS at present they do not give up and this really good services continues.

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is delighted to receive your review of our A & E service at St Mary's via NHS Choices. Thank you for taking the time to express your kind appreciation. Your comments have been passed to the service managers. The Trust certainly welcomes direct feedback and emails to our PALS service pals@imperial.nhs.uk and letters to our Chief Executive will receive a personal response and are shared with staff. We will forward your important comments with regard to feedback on hospital services to our web manager as it is not clear that direct contact is both possible and appreciated. Please contact PALS if you would like to discuss this further and thank you again for your comments.

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