"Follow up to earlier reviews"

In answer to my earlier review regarding my mother's treatment, the reply said "we would be happy to speak to the person". I, and my family, have tried for four days now to speak to somebody and when we eventually did get through, on a premium rate number, one occasion lasting over an hour, another lasting over two hours, we were finally put through to somebody who was no help and promised to ring back but never did. I finally spoke to somebody today who did indeed ring me back, so it shows it can be done. This was after being on hold for a half hour and being cut off after being on hold for 20 minutes before that. The lady who returned my call, as promised, gave my mother and our family the answer we were trying to find out for the last four days. If one lady can do it and actually return the call then why can't the other people we spoke to. We do not intend to ring again to be on hold and charged just to let you discuss this incident. Instead, we have asked for a complaint form and will be taking the official line regarding this matter.