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No Communication following a heart attack

Story from nhs.uk

"No Communication following a heart attack"

About: William Harvey Hospital (Ashford)

Having had a heart attack and treated in QEQM and William Harvey hostpital I have had no communication as to who is the doctor, what is the next step. Now out of the blue I have received a telephone call asking if I want a stent or a bypass? As I am not a medical person I have no idea what they are talking about. What is this a DIY assesment?? I do not even have a method to contact the relevant department and to date have had six numbers to call none of which are the correct department or have no one answering the telephone.

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Responses

Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 24/10/2013 at 16:15
Published on nhs.uk on 05/01/2014 at 23:38

We are sorry to hear of the problems that you have experienced and would like to offer our apologies in the delay in responding to your concern. If your query is not resolved we would urge you to contact the patient experience team their email is ekh-tr.patientexperienceteam@nhs.net and they will be able to help you with regard to your future care. Your comments will be reported back to the division who is responsible for cardiovascular treatment to learn from your feedback.

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