"Never Again will I go to urgent care!"

About: Bishop Auckland Hospital

I had to take my 3 year old son to urgent care on 15/09/13. Triage Nurses were fantastic, the Doctor was horrendous! Misdiagnosed my son with cellulitis and insinuated that it was caused by our neglecting to clean his genitals properly. Really made me feel like we had neglected our son. This misdiagnosis resulted in a trip to Durham A&E, referred by 111. And then an ambulance blue light trip to RVI. Thankfully this misdiagnosis has not caused serious problems, but I dread to think what would have happened it I didn't have the confidence to go to A&E and it had been something more serious. I will never trust this Urgent Care unit with my family's health!

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback from your visit to Bishop Auckland Hospital in 2013. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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