"Excellent Ophthalmology service"

About: Rotherham Hospital

Having undergone a day case local anaesthetic eye lid procedure, I can safely say that the entire experience was excellent. The ward staff were all curteous, knowledgeable and kind. The theatre staff were also very kind and professional as was the surgeon who performed a very speedy and proficient procedure with an excellent outcome.

Story from NHS Choices

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Responses

Response from James Munro, Chief executive, Patient Opinion

picture of James Munro

Dear Anonymous

We have brought your story across from NHS Choices so that it also appears on Patient Opinion. Due to an error in our software, I'm afraid this was severely delayed, so the team at Rotherham Hospital has only just seen your story now.

I do apologise for this - it is entirely our fault.

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Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust

Dear Anonymous, thank you for your feedback via NHS Choices. We are sorry that we have not been able to respond to you sooner, as explained on the response from Patient Opinion; it has been due to technical issues which are out of our control.

We really appreciate your feedback as a Day Patient and are pleased to hear that you found the entire experience excellent and that the ward staff were all knowledgeable and kind.

Your feedback will be passed on to the staff concerned,

With best wishes,

Kerry

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Response from Rotherham Hospital

Dear Anonymous, thank you for your feedback via NHS Choices. We are sorry that we have not been able to respond to you sooner. We really appreciate your feedback as a Day Patient and are pleased to hear that you found the entire experience excellent and that the ward staff were all knowledgeable and kind. Your feedback will be passed on to the staff concerned, With best wishes, Kerry Please accept our sincere apologies for the significant delay in your receipt of our response. This response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 14.01.14. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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