About: Colchester General Hospital

Every monday i have to bring my father in to outpatients to be seen by the doctor, in recent weeks the delay time the wait has got more and more ridiculous. This past week his appointment was at 10.50 only to be told that there was a delay and then they were seeing patients that come in by hospital transport first as they would then be there all day other wise... i find this rather unacceptable. Bearing in mind what this doctor specialises in ( Diabeties) patients and their family that come out of their way to make sure they attend on time and make their own get penalised for it. Needless to say we saw our time come and go and finally was seen in the clinic at 12.45 and once he was even seen in the plaster room we did not leave this hospital until 13.35. Now with him having a plaster room appointment at 09.50 before the other appointment my father in law spent a grand total of over 4 hours here. Now yes i could make sure that he brings things with him as he needs to make sure sugar levels are ok but no one expects to be sat there for that amount of time, with the odd oh theres only a few more trasport to be seen then your seen thrown at you from the nurses running the clinic. I have spoken to the sister in charge on this occasion and i do know its their fault but a rule that they have in outpatients to see transport patients first .... what a stupid rule. Not one person waiting there deserves that, maybe book transport people later appointments so the transport team have a fighting chance of getting them there.

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Response from Colchester General Hospital

I apologise you and your father are not having a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “Diabetic Medicine at RDEE4-Colchester General Hospital at 19/09/2013 03:02:12 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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