"Inneficiency"

Dear Mr Robertson As the Business Manager for the Ophthalmology directorate can I first of all thank you for your feedback regarding your recent experience with our department. We appreciate all feedback received whether positive or otherwise and use it as an opportunity to learn about the things we get right or wrong within our service. Although I cannot comment on the specifics of your situation without further detail, the details provided would suggest that you have attended the departments Urgent Clinic at Ward 6 at which you would have seen an Ophthalmology Doctor and not an Optometrist. Should this be the case, I can confirm that the unplanned nature of the urgent clinic would prevent the Doctor from having access to your case notes within the consultation however the details of your attendance would be added to the case notes once available to the clinic the following day. May I apologise if this was questioned at the time and not explained appropriately to you during the consultation. I hope this was able to address the issue for you, however I would be happy to investigate further in to the specific circumstances should you wish for us to do so following contact either over the telephone or in writing with the Trust’s Complaints and Litigations team via telephone on 01254 733700