"Rude midwife"

About: Leicester Royal Infirmary

I was 30 weeks pregnant and was experiencing bad sickness and dizzyness to the point where I couldn't stand up. My sister rang the community midwives number on my notes to ask advice as we were very concerned. The midwife she spoke to wasn't very helpful or sympathetic at all she advised my sister to take me to the doctors, my sister said she didn't think she would be able to get me up as I was too dizzy to walk to which the midwife replied "I don't know what you expect me to do about it!" - no further advice given she simply didn't care!! Couldn't wait to get off the phone we were made to feel like we were simply waisting her time at a very worrying time as we didn't know what was happening.

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Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to review your experience at Leicester’s Hospitals. We realise some time has now passed since you posted your comment so we would like to sincerely apologise that we have not responded in a timely manner. We have since updated our process of responding to reviews and are committed to responding within 21 days. We have passed your comment onto the Maternity department at the Royal to help improve our service, but if you have any further questions or concerns, please feel free to contact us on communications@uhl-tr.nhs.uk and we will ensure this is dealt with by the appropriate person. Best wishes Communications Team Leicester’s Hospitals

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