"Nothing but praise"

About: Queen's Medical Centre

We have nothing but praise and grateful thanks for all the staff who dealt with us when our younger daughter was admitted and required major surgery last month. It was an extremely worrying time and our whole family were treated with honesty, empathy and kindness. The care given to our daughter was outstanding and we were enabled to remain with her throughout her stay which was so vitally important to us as parents. Staff were clearly busy but nothing was ever too much trouble and our questions were never too many. As a former NHS employee myself I know just how hard it is to achieve that impression and that I probably fell short many times. She is now recovering well and we will be eternally grateful to the dedicated teams that cared for her.

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Responses

Response from Queen's Medical Centre

Thank you very much for taking the time to comment. We are glad to hear that we were able to help you during such a worrying time. It is lovely to hear your kind words regarding the care and compassion shown by colleagues, and we will of course ensure that your comments are passed on to everyone involved.

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