"Visit to eye casualty"

About: Sutton Hospital

Perhaps I was fortunate when I visited the department but did not have to wait long. All the staff were friendly and helpful and I came away with a clear understanding of my condition. I was also pleased to find the toilets spotlessly clean, which is not always the case with hospital toilets, and a friendly face behind the friends tea bar where I had a tea whilst waiting for my husband.

Story from NHS Choices

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Responses

Response from Sutton Hospital

Many thanks for taking the time to give us feedback. As you say, there are indeed ways of communicating well and it seems on this occasion a friendlier tone could have been used. Dr James Marsh Joint Medical Director

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