"Not enough information given"

About: Telford referral and quality service (TRAQS)

(as a service user),

I have just had a phone call from TRAQS offering me a consultant appointment in Cannock which was soon.

There was no information about the hospital. Location is it easy to get to? If you require surgery do you have to continue under Cannock or can you be referred to another hospital locally?

There was no information given apart from we have an appointment at Cannock at the end of the month, do you want it?

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Flop212'

Thank you for sharing your feedback. Unfortunately, due to the anonymous nature of patient opinion, I am unable to look into your case in more detail. I can assure you that our staff hold a wealth of knowledge relating to local hospitals/clincs and if asked any questions, will do their very best to answer them.

If you would like to discuss your queries then please do not hesitate to contact us on 01952 580 441.

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