"laparoscopic cholecystectomy"

About: Eastbourne District General Hospital

The is a bright cheerful hospital and the staff seem to know each other well and work as a team. The nursing care I experienced was particularly good and and in general there is a very good atmosphere created by the staff, and a pretty relaxed view of visiting times (at least on the ward I was on). On the downside there is still a tendency for consultants to mete out information on a purely 'need to know' basis, this can be frustrating, and junior doctors don't seem to have time or inclination to read the patient notes properly which can lead to them offering clinical advice that is actually wrong for the patients particular circumstance, but this is by no means unique to this hospital! Despite some complications I experienced, the care was of a good standard and any additional tests that were thought useful were delivered in a very timely manner, and there was a decent level of involvement from the Consultant surgeon in the post-op care.

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Responses

Response from Eastbourne District General Hospital

Thank you very much for expressing positive comments about the nursing care and service you received at Eastbourne DGH. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, we therefore concerned to read your comments about communication from the medical perspective, we will ensure that these views are shared with relevant staff for learning and improvement. It was extremely kind of you to take the time to provide feedback. We apologise for our delay in posting a response.

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