"Appalling consultation with Opthalmology..."

About: Royal Lancaster Infirmary

I was referred by my GP to the hospitals Opthalmology Dept after 2 courses of antibiotic medication had failed to make any difference to my eye condition. After my initial consultation, which I attended alone, I felt that it hadn't gone well. I came away dissatisfied with his attitude towards me he was brusque to the point of being rude and I couldn't totally understand what I was being told. So I had the MRI scan he wanted and a follow up appointment came. This time I took my Mum with me as a "witness". "So you've had the MRI" "Yes" I replied. "Well its not an eye problem its Lymphoma I'm referring you to Oncology" he turned away from us and continued his paperwork. "So, do we go now?" I asked. "Yes" he replied and motioned dismissively towards the door. Mum asked how long the referral would take and he barked "I'll mark it as urgent" It wasn't until we were outside that I asked Mum if she knew what Lymphoma was! His whole demeanour and "bedside manner" stank! Everyone knows that 1 MRI scan isn't a diagnosis yet he told me I had cancer with no compassion or sensitivity. .

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Responses

Response from Royal Lancaster Infirmary

We’re sorry your visit to Royal Lancaster Infirmary was not satisfactory and we would like to investigate this issue, if only to ensure that no-one else has the same experience. Please would you contact our customer care department by email to CommentsandComplaints@mbht.nhs.uk or telephone our Patient Advice and Liaison Service on 01539 795497 so we can undertake that investigation.

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