"Solution to Contacting this Dept - PILS"

About: Leicester Royal Infirmary

As many of these other comments have shown, getting in touch with the eye clinic ito speak to someone is a nightmare! The number given on the letter (which just rings out continually or is engaged) or the general 0300 number (which gets answered but you get put through to a a different answerphone each time) was a real problem and I was sharing the frustrations written here. The solution I found was to call the Patient Information and Liason Service (PILS) which was a freephone number from a landline - 08081 788337. They are open 10am - 4pm and the phone was answered very fast. I explained the information I needed and that I was having issues speaking to anyone at the eye clinic. The lady who I spoke to was fantastic - she emailed the dept on my behalf to ask them to call me, then she called me back just 20mins afterwards to update me>I was then contacted the next day by the dept itself. They then rang me again to check I was happy and all had been sorted. I can not thank the PILS team enough for their fast and efficient help and would advise others to use this service if they need to speak directly with someone: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Many thanks!

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Response from Leicester Royal Infirmary

Dear Thank you for taking the time to post your comments about our Ophthalmology department. We value all feedback as this allows us to continually review and improve our services. We would like to take this opportunity to sincerely apologise for any recent issues you have experienced and to reassure you that we have made some developments that will improve the way we deliver our service to patients. Hopefully, the problems with the telephone numbers has now been resolved, but here are some useful contacts for you in the future: Enquiries about clinic appointments – 0116 258 6763 Enquiries about surgery – 0116 258 5930 General information – 0116 258 6468 FOR EMERGENCIES ONLY Emergency Eye Casualty – 0116 258 6273 Kind regards Communications Team Leicester's Hospitals

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