"It's a mix of very good practice and some failings..."
About: The Bradgate Mental Health Unit The Bradgate Mental Health Unit LE3 9EJ
The Brandon unit worked really hard to involve me in my mothers care and to take care of her mental health over 2009 to 2011. It didnt always work, its not an easy job. Staff were helpful and the consultant was very knowledgeable. What I would change: More information needs to be provided upfront about sectioning and the rights and responsibilities of relatives. Nothing was explained to me and I had to find out through experience. The information leaflet given to me was very poor. The process of challenging a section could be managed better so that relatives are told of the outcome as well as the patient. The unit labelled me as a career without consulting me and I'm not aware that my mother gave them permission to assign this role to me - i wasn't given an opportunity to discuss this. Confirming who holds this role and clarifying responsibilities and expectations needs to be a formal step in involving relatives. The ward did not manage the ending of my involvement at all. I can see reasons why this may not always happen (e.g the patient does not want this to happen), but relatives need to know how the unit plans to handle such situations from the outset. Whist on the ward it was always very warm and often smelt of urine. The food was very poor.