"It's a mix of very good practice and some failings..."

About: The Bradgate Mental Health Unit

The Brandon unit worked really hard to involve me in my mothers care and to take care of her mental health over 2009 to 2011. It didnt always work, its not an easy job. Staff were helpful and the consultant was very knowledgeable. What I would change: More information needs to be provided upfront about sectioning and the rights and responsibilities of relatives. Nothing was explained to me and I had to find out through experience. The information leaflet given to me was very poor. The process of challenging a section could be managed better so that relatives are told of the outcome as well as the patient. The unit labelled me as a career without consulting me and I'm not aware that my mother gave them permission to assign this role to me - i wasn't given an opportunity to discuss this. Confirming who holds this role and clarifying responsibilities and expectations needs to be a formal step in involving relatives. The ward did not manage the ending of my involvement at all. I can see reasons why this may not always happen (e.g the patient does not want this to happen), but relatives need to know how the unit plans to handle such situations from the outset. Whist on the ward it was always very warm and often smelt of urine. The food was very poor.

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Response from The Bradgate Mental Health Unit

Thank you for taking the time to share your positive experience with the staff at the Brandon Unit. We appreciate it’s some time since your mother received care from the team (and services previously delivered at the Brandon Unit are now delivered at the Bradgate Unit, in newer, more modern wards) but we will endeavour to ensure your comments are shared with them. We’re sorry to hear of your concern about the information provided to you and the way this was done. We share your view about the importance of good, clear communication. We provide patients with a wide range of information leaflets across our services, some of which we develop ourselves but we also use a number of leaflets which other organisations have produced. Without knowing which leaflet your concern relates to it is difficult for us to respond or act on your comments. But we would like to reassure you that we are currently in the final stages of developing a new leaflet “Your rights and responsibilities as an informal patient” which is with our patient panel for their feedback. If you are able to provide us with your contact details we would value your comments on its content to help us ensure it helps us to meet the needs of patients, service users, relatives and carers. We will welcome the opportunity to look at any specific areas of concern with you if will contact us – the easiest way to do this is through our Customer Service team. Please call (9am - 5pm Monday to Friday) on 0116 295 0830 or 0831; email customerservices@leicspart.nhs.uk, or write to The Customer Service Team, Freepost RSUL-LSXC-AGJU, Leicestershire Partnership NHS Trust, Customer Services Team, Lakeside House, 4 Smith Way, Grove Park, Enderby, Leicester, LE19 1SX

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