"Review by a visitor to a patient"

I have visited mental hospitals in other areas during my career as a Criminal Justice Social Worker. This was my first visit to a patient relative. One paricular admonistrative staff member was most off hand,speaking while walking away.. There were no toilet facilities (under repair) near the entrance and no alternative directions to facilities.No one was at the reception to advise on toilet facilities. I asked a person entering the restaurant .(presumably staff). They entered and never replied to my query.. I do wonder if some staff working in this environment become hardened and insensitive to patients and their visitors. I appreciate working with mentally ill is demanding and difficult but common courtesy must prevail.

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Response from Mill View Hospital

I am very sorry that you had this experience at Mill View - I passed the comments to Lindsay Towle the nurse in charge of the hospital who also apologised and explained that we are currently refurbishing our public toilets and the programme is due to be completed on the 9th August (commenced on 15th July) - I know there are information notices in the building about this and the other refurbishment work happening at the hospital and that reception staff have been briefed about alternative arrangements. On this occasion however it is clear that our plans did not work and there is no excuse for you feeling that you are unwelcome especially on your first visit. We aim to make everyone feel welcome, safe and involved in a well organised environment as this is the best way to support people to recover. Please let me know if you experience further problems and I hope that you and the person you were visiting are receiving the support you need. Kind regards Rachael Kenny Patient and Public Involvement Manager Sussex Partnership NHS Foundation Trust

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