"Poor care"

I was in cross lane hospital for 6 months having been diagnosed bpd . . S ince the day I arrived until the day I was unexspectly discharged ..all I did was watch tv . I had only 3 meetings with 2 diffrent phyciatrsists . We didnt get very far ! Most of the staff loikwd adiff they didnt even want to be thier ib the first place . Thier was a few nurses that were genuinly concernd and geuninly cared . But I was most upset because when I got discharged I didnt have a care plan or discharge meeting I woke up one morning to a taxie at the entrance of the hospital . Thier wasnt enough beds apparently n I didnt need no more care either so they said before I got in my taxi ..even had no medication ! 6 months n then it felt as if they threw me in the deep end without asking me how I felt . I was definatly not ready to be discharged. I felt let down by the mental health sysrem and still do til this day ! well the battle gos on for me !

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Responses

Response from Cross Lane Hospital the Lodge

TEWV would like to apologise firstly for the delay in responding to your posting as all concerns raised with the Trust are taken seriously, unfortunately we did not receive the usual prompt that a posting about our services had been written. We are very sorry to read your comments about some aspects of the care you received during your 6 months stay in Cross Lane Hospital last year and in particular your concern relating to your discharge from hospital. We would like opportunity to investigate and respond to you personally and if you can ring our PALS team on the freephone 0800 052 0219 they can provide advice on how you can receive a response.

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