"Diabetes screening at St Pauls Health Centre"

(as the patient),

I arrived at St Paul's Health Centre in Runcorn at about 2.45pm for a 3pm appointment. I waited for a short time before being taken for my eye test. I was then taken to wait for the podiatrist. After a short while she was fetched and the examination took place. The retinal screening proceeded in a friendly and informative manner. The whole experience was conducted in a professional, efficient way.

My only irritation was being asked yet again how long I had been diagnosed as diabetic. Shouldn't they know this already from my medical notes? This gives the impression that there is a lack of continuity. Recently I have been very impressed with the continuous monitoring of my diabetes. At certain times in the past it has seemed rather haphazard.

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Responses

Response from Halton & St Helens PCT

Dear Mask253

Thank you for taking the time to post your comments regarding your visit to St Paul's Health Centre in Runcorn, your feedback is very important to us in helping us to develop our services. Your comments have been highlighted to the managers concerned who are looking at the current system.

We were pleased to read that your overall experience of our services were good.

Thank you once again for taking the time to highlight your experience.

If we can be of any further help to you please contact the NHS Halton and St Helens Customer Care Unit on freephone 0800 849 7088.

Best Wishes

Customer Care Unit

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