"Hospital feedback"

The Radbourne Unit (pyschiatrist hospital) at The Royal Derby Hospital is very clean, but it has a very clinical environment - it is not somewhere where I want to stay as an inpatient...Don't get me wrong, I know pyschiatric hospitals are not supposed to be like hotels or your family home....but it doesn't make you feel welcome, especially when you feel anxious or severally depressed - it is very clinical and the reception area is open to all sorts of inpatient patients wondering about loose. There are no drink machines to get a drink for at the waiting areas. You have to walk down these horrible thin corridors to get to your patient/doctor rooms, and the rooms where the doctors sit take ages to get to...the doctors room feel small, and if you have panic attacks, these are not the best places to visit....you can't tell use staff or patient - they all look the same, to be honest. And most of the pyschiatrist are not that fantastic....you get some nice pyschiatrist doctors, but most of them are flipping useless, especially when one is only an outpatient of the pyschiatrist services.

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Responses

Response from Newholme Hospital

Thank you for taking the time to provide your feedback. We are sorry if we have previously not responded to your comments – we now monitor this site weekly. We have made significant improvements to the environment since this was posted and we will pass your views to the Radbourne Unit Manager and Divisonal Nurse. However, If you still wish us to look into your concerns, please contact the Patient Experience team on 01332 623718 or via email patientexperience@derbyshcft.nhs.uk alternatively you may write to Patient Experience Team, Derbyshire Healthcare NHS Foundation Trust, Bramble House, Kingsway Site, Kingsway, Derby DE22 3LZ

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