"My 16 year old son was brought into the a & e..."

About: William Harvey Hospital

My 16 year old son was brought into the a & e department by ambulance last night, in a lot of pain, cold and clammy and breathing quite deeply. We barely had our feet in the door when we were seen by the doctor. They were very thorough and him pain relief within a couple of minutes. I was told he thought I was my sons appendix and he bleeped to come and check My son , he also went and go a portable scan and checked him. A consultant , anaesthetist and surgeon had all seen my son with half an hour to forty five mins and the decision was made to bring him to theatre. The anaesthetist was lovely and out my son at ease and talked him through what would happen when he went to be anaesthetised. Thank you so much for all your help and reassurances , I felt that my son was in good hands. The theatre staff were lovely and let me be with my sn whilst being given the anaesthetic. My son was in theatre a lot longer than expected as his appendix had burst so the area needed to be cleaned out but is in a ward at the moment being well taken care of. A big tank you to the staff in the Padua ward who are keeping me well informed. This morning the surgeon came up to see my son on his rounds and explained the complications and what he needed to do and how he expected him to be over the next few days. I can't thank you enough for taking such good care of him whilst in there and also for how you come across with patients . Very kind, patient and informative. I was told this morning by one of the nurses from the a & e department had called the ward this morning to see how my son was as she had been worried yesterday when he saw him. Needless to say this goes beyond the call of duty... A big thank you to all the staff from the start up until now, each and everyone of played a huge role in getting him to surgery so quickly and taking care of him whilst in there. A very thankful and appreciative mum

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Responses

Response from William Harvey Hospital

Thank you for your extemely positive feedback and for taking the time to provide it at what must have been an extremely difficult time for you and your family. We hope that your son is recovering well and your comments will be fedback to all of the staff involved. Thank you

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