"Terrible"

My mother has suffer from mental Heath problems for the past 8 years and as a result received treatment at a number of different units across the country. Her experience and ours, as a caring family, of the Hartingham unit has been by far the worst. OT care was good but nursing and medical care was terrible. Patients managed with drugs and discipline. Nursing staff seemed to lack even a basic understanding of the mental Heath illness my mum was struggling with. Very little compassion, understanding or care shown by the nursing or medical staff. The few talented nurses we came across seemed to be so bogged down, working without support or the systems we've seen in other units, that their ability to be effective was lost. Consultants where hardly ever seen and seem to see their role as prescribers and very little else. A tell tail sigh of how badly patients are managed is that there is nearly always police at the unit. My mother was discharged far more unwell than when she was admitted and is only alive today due to the excellent work of the police and her community mental Heath team. A lot of change is needed at the Hartingham unit and lot could be learnt from other units that provide far better care. In the nhs postcode lottery this unit provides its local population with poor and inferior services.

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Response from Clay Cross Community Hospital

Thank you for taking the time to provide your feedback. We are sorry if we have previously not responded to your comments – we now monitor this site weekly. If you still wish us to look into your concerns, please contact the Patient Experience team on 01332 623718 or via email to patientexperience@derbyshcft.nhs.uk alternatively you may write to; Patient Experience Team, Derbyshire Healthcare NHS Foundation Trust, Bramble House, Kingsway Site, Kingsway, Derby DE22 3LZ

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