"Admitted to A&E on 31/5 with high heart rate"

About: Princess Alexandra Hospital (Harlow)

The team in A & E provide a magnificent service - they listen and put your mind at ease - I have been in and out of hospital three or four times over past few months ,and on each occasion feel confident the care received will be second to none - it is and the Executive of this hospital should be very proud.

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Responses

Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time. It is really pleasing to receive your feedback and we will ensure that this is fed back to the Emergency Department and of course the Executive Team who you mention. The Executive Team are regular visitors to wards, departments and waiting areas as a result of patient stories which we know make a real difference to the quality of care we provide. If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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