"why ambulances go to Lancaster."

About: Westmorland General Hospital

My wife broke her arm this afternoon, she went to Westmorland general for an Xray. 5 hours later she was told her arm was broken, as suspected, given a sling and told to go to Lancaster in the morning. No wonder the ambulances save time and drive 30 minutes south to Lancaster.

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Responses

Response from Westmorland General Hospital

Many thanks for the feedback. We would like to point out that the PCAS centre at Westmorland General Hospital isn't run by our Trust - it is not an A and E centre, and there are signs there indicating that in an emergency you should attend Royal Lancaster Infirmary (the nearest A and E), which we do operate. This is why ambulances will got to Lancaster with emergency cases. While we don't know the circumstances surrounding your case, and if you would like us to investigate further please do contact our customer care department on 01539 716621, we would like patients to know that in an emergency they should attend Lancaster. We apologise for any inconvenience caused to you and your wife and wish you her a speedy recovery.

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