"Beginning of May I was admitted to Harvester Ward..."

About: Queen's Hospital (Romford)

Beginning of May I was admitted to Harvester Ward with a suspected mini stroke and problems with my waterworks.Two days before I had been fitted with a catheter by A & E department but got worse and also developed severe back and leg problems, the staff were very good and helpful although nobody seemed to solve my medical problems. After a few days I was transferred to a different ward where there was hardly any staff available (my wife spent thirty minutes on the phone one day waiting for someone to answer) No one seem to bother about my medical problems and just kept giving me pain killers which was not the answer.On the 21st May they discharged me from the hospital even though my walking had got progressively worse and I still had the catheter in and was in extreme pain. On the 24th May I collapsed at home and my wife had to call an ambulance to take me back to the hospital again. The ambulance crew took me to the Medical Assessment unit where I was told by a doctor there that I had rheumatism and that I would be sent home with yet more painkillers and told how to manage the pain. Considering that a few weeks earlier I was a very fit 76 year old walking for miles and going to the gym once a week, that definitely did not indicate that I had rheumatism! Fortunately another doctor saw me and got me admitted to a different ward. The staff there were wonderful, kind and friendly but the doctor was brilliant and got my medical problems sorted out in a few days and worked tirelessly to get scans done and results. He also tested me without my catheter and found out that I could manage without it which was good news, as no other department bothered to do that for me. When I was discharged, on Friday a lot improved,, I was assured by the doctor that even though I was no longer a patient in the hospital, I could always contact him or his team should I need to. I cannot give him enough praise and for me he was the best doctor in Queens Hospital, a genuine star!!

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Response from Queen's Hospital

I’m really pleased to hear your feedback on your second hospital visit and hope you continue to make a good recovery. We have some excellent, kind and supportive staff and I’m grateful you took the time to share your experience of this. However, I’m very concerned to hear about your first experience. There seem to be questions about whether you received the correct treatment at the right time, which should be investigated. Could you get in touch with us so that we can obtain more information, through the PALS team on 01708 435454 or email PALS@bhrhospitals.nhs.uk? Kind regards Dr Mike Gill Medical Director

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