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very happy petient

Story from nhs.uk

"very happy petient"

About: Russells Hall Hospital

Just been released from Russells Hall Hospital, sent straight to EAU Dept. was seen with in minutes with agonising lower back pain turned out to be kidney stones(very painfull) pain relief given speedily as &when needed by increasing amounts. Transferred to C8 staff very attentive & caring.All staff took interest in my needs from catering onwards. Several staff would get a mention if I could remember their names which im sorry I cannot .Brilliant team all round on a very hectic ward. Well done.Transferred to B6 after op. care received was very professional without being intrusive. Again seeming to have time for you when pressed by their work load,as was the other depts.i vistited Thank you all very much.Please pass my comments to appropriate wards

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Response from Russells Hall Hospital 10 years ago
Russells Hall Hospital

Submitted on 21/06/2013 at 11:53
Published on nhs.uk on 06/01/2014 at 04:33

Thank you Eddy for taking the time leave such lovely comments about your experience of Russells Hall Hospital. It is wonderful to hear that you felt you were well cared for in all of the areas you spent time in during your visit. We think that having staff who are caring and attentive is very important, so we are especially pleased to know that you were impressed by the attitudes of our staff. I’m sure the teams on EAU, C8 and B6 will be thrilled when they receive your praise.

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