"Hospital is one of the worst in the London"

About: Chase Farm Hospital

My grandad was taken to Chase Farm following health problems. When he arrived he was treated badly, being told to wait and he didn't have a clue on what what's going on and the worst thing was he was left from 2pm to 9pm in a state that is unbelievable. While they tried to sort out a ambulance to take him back to his care home however, they chose to ignore my father when he said he would take my grandad back. I am disgusted with the level of care and respect put into the hospital and I do not recommend this hospital even in emergencies!

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Response from Chase Farm Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. The Trust apologies for the poor experience that you and your grandfather had in our emergency department at Chase Farm Hospital. Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response from the dept manager

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