"Colonoscopy - Treatment disgraceful"

About: Bradford Royal Infirmary

The nursing staff prior to my procedure were very pleasant and competent. However, on the day of the procedure was another story. I had a male health care worker (i am a female) insist on opening my gown, which exposed my bottom. The reason given and i quote "the doctor likes his patients ready" how bizarre given that the doctor was not even present. When i tried to cover myself, i was belittled. The doctor arrived about ten minutes later and yet i was expected to lie with my bottom exposed. There was no dignity what so ever and the male health worker was a disgrace. I felt as though i had been violated. The whole procedure was a disgrace and i did make my feelings very clear to the nurse who was present before i left. However she reiterated, "the doctor likes his patients to be ready" What was the point of making the complaint official? No sir in BRI a patient must lie with one's naked bum in the air cause God forbid the doctor should spend a couple of seconds asking you to open your gown. Absolute disgrace. Total violation of basic dignity.

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Responses

Response from Bradford Royal Infirmary

Dear Amelia, We are so sorry for the treatment that you received in the Colonoscopy department. We really appreciate you taking the time to make your comments as this allows us to look further into the matter and make the appropriate changes to improve the care we provide. If you would like to discuss the matter further please contact our confidential Patient Advice and Liaison Service (PALS) on 01274 364021 who will be able to assist you.

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