"Confirmed appointment sent home without fundoscopy..."

I had a confirmed by letter and text appt at the retinal clinic [first visit] on 20.05.2013 My husband and myself both cancelled work commitments so i would not have to drive. I was sent home with pupils fully dilated a confirmed reduction in vision that day [but still 6/9]without any Doctor looking into my eyes as the A+E doctor did not have time . I had a scan which showed a? peripheral haemorrhage that day but no appointment to see the doctor as confirmed for that day by letter. This is unacceptable in summary I have a sudden reduction in vision and a peripheral haemhorrhage. I have had diabetes for 42years.and regular screening shows peripheral retinopathy which is sometmies not even present no haemorrhages no cotton wool exudates and no visual loss. I was asked that the consultant reported back to OCCDEM [Oxford ] with their findings yesterday.I was not seen so that an opinion could be sent back to them. I have Mondays and Tuesdays free only today and tomorrow as this is my holiday time . This is administrative incompetance and where to I go to get a proper and competent service medically?I am concerned that this haemorrhage is linked to my diabetes and I might go blind or need urgent laser surgery.

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Response from King Edward VII


Thank you for your posting and please accept my apologies for the delay in responding. I am sorry to see that you were unhappy with your treatment at the Retinal Clinic. This service is provided by Wexham Park Hospital at Frimley Health NHS Foundation Trust. If you wish to discuss this further, please call 01753 633365 or contact palswexhampark@fhft.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: bht@berkshire.nhs.uk

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