After bringing to the attention of the Hospital management serious shortcomings of the lack of proper care, through the PALS system. I have concluded that it is a waste of time complaining using this method as it is there to contain the complaint and give the hospital an opportunity to pretend to take you seriously. I was not given the opportunity to attend the hearing of my complaint, if there was one. The word of the A&E staff was taken as gospel that was in complete contradiction to my account. The hospital that treated my injuries to a professional standard also complained to Bedford A&E about the lack of care afforded to me. The non apology I received on ref: SC/AV/13037 - began with "I am sorry that you felt the need to make a complaint"; went on to say that the medical decisions that were made were correct and I had nothing to complain about. Don't waste your time complaing through PALS as it is just a paper exercise.
"Follow up of non apology"
About: Bedford Hospital South Wing Bedford Hospital South Wing Bedford MK42 9DJ
Posted via nhs.uk
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