"Cancelled Eye appointment"

Some time ago I was referred to prince Charles eye clinic after damaging my eye and slight blurred vision, the first appointment did recommend monitoring my condition, but also recommended plastic surgery to lift my eye lids. The next appt I thought was for my eye, but it was for surgery on the lids. The next appt was to remove the stitches, at that time the surgeon discharged me. So my last appt on May 1st I thought was finally for my eye, no, after spending two and a half hours on public transport to make the 10.15 time, I was greeted with Your appointment was cancelled as you were discharged?. The Dr agreed to see me but I was forgotten about so left after waiting a further hour. They seem to have overlooked the initial problem for which I was first referred and wasted my value able time. Wake up nHS and don't be so quick in meeting targets and reducing appointment lists.

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Response from King Edward VII


Thank you for your posting and please accept my apologies for the delay in responding. I am sorry to see that your care was disjointed. The service at The Prince Charles Eye Unit is provided by the Royal Berkshire Hospital in Reading. If you wish to discuss this further, please call 0118 3228338 or TalkTous@royalberkshire.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: bht@berkshire.nhs.uk

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