"Eye Clinic Team - Thank you !"

Generally my experiences for the family with SHL hospitals have been mixed and not always good. So for once I was extremely pleased to be able to say I was impressed with the eye clinic & Queen Mary's from a medical stand point. The consultant seen was professional and attentive. There was one issue that the consultant wanted a second opinion on, so they immediately consulted the head consultant who took an immediate interest, checked and confirmed the treatment (Impressive). The assessment was effective and efficient with a clear action plan and follow up. ( In, diagnosis, treatment plan, explaination, out, check up) fantastic. The one area that could do with some refinement is the clinic admistration. Clinic is extremely busy hence the very reason it needs improvement. Our apointment run about 1 hour late and this was early in the day (10am)? This is a common theme along with constant cancellation ( not eye clinic) with appointments I have found. The interface at the admin desk did not have the same feeling of efficiency that the consultants team had. Maybe I am being pickey. But if the clinic wants to strive for continual improvement here is an area to look at. I.e the clinic taking a look at how it can further improve the patient throughput (minimising waiting delays) and appointment rebooking. That said, this is leaning point. The main point was to say thank you!

Story from NHS Choices

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Responses

Response from Queen Mary's Hospital Sidcup

First I must apologise for the unusual delay in acknowledging your comments on NHS Choices in April regarding your experience of the Eye Dept at Queen Mary’s. Thank you very much for taking the time to post your comments on the website, and for showing your appreciation of the Eye Clinic staff. Staff are always delighted to know when their work has been a appreciated. We are also very aware of the difficulties and delays that arise in certain busy areas like the Eye Department. We are always looking for ways to improve, and comments from patients and visitors help us to understand more about where we most need to focus our attention, as well as where we are doing well. Thank you very much for taking the time to let us know your views.

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