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Very bad care on Keppel ward

Story from nhs.uk

"Very bad care on Keppel ward"

About: Rotherham Hospital

My father in law is on Keppel ward its just a nightmare today when we got there he was sat in a chair with just a nappy and a shirt on the floor was lots off urine his nappy was absolutely full my wife went to see the staff after 5 mins they came to change him then left did not mop the floor we then looked to see what he had eaten and again his book has not been filled in If any one has to put a relative in the hospital please think twice send them else were he has lost nearly 2 stone in 3 weeks went in walking and quite active he had a urine infection Now cannot walk he has very little work or rehabilitation they just leave him with a nappy on he asked to go to the toilet they then said you have a nappy on This is against his human rights they treat animals better in the zoo There never is any staff around to ask I just feel he will die if they don't change there ideas I am going to raise a complaint with cqc. As its the hospital from hell also contacting the press over this I do have photos of the neglect on the ward Just don't let a relative go in there

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Responses

Response from James Munro, Chief executive, Care Opinion 10 years ago
James Munro
Chief executive,
Care Opinion

I lead the Care Opinion team, with a focus on research, education and health care policy

Submitted on 09/01/2014 at 22:15
Published on Care Opinion at 22:19

picture of James Munro

Dear Anonymous

We have brought your story across from NHS Choices so that it also appears on Patient Opinion. Due to an error in our software, I'm afraid this was severely delayed, so the team at Rotherham Hospital has only just seen your story now.

I do apologise for this - it is entirely our fault.

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Response from Kerry Hollingworth, Corporate Affairs Officer, The Rotherham NHS Foundation Trust 10 years ago
Kerry Hollingworth
Corporate Affairs Officer,
The Rotherham NHS Foundation Trust

Submitted on 14/01/2014 at 17:28
Published on Care Opinion at 17:30

Dear Anonymous, thank you for your feedback via NHS Choices. We are sorry that we have not been able to respond to you sooner, as explained on the response from Patient Opinion; it has been due to technical issues which are out of our control.

We are very sorry to hear of your father’s experience of care at the Trust. We would really appreciate hearing from you to discuss your experience further. If you would be willing to do so, we would be grateful if you would contact our Deputy Chief Nurse, Anne Crompton on 01709 427096, who would be happy to investigate this on your behalf.

With best wishes,

Kerry

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Response from Rotherham Hospital 9 years ago
Rotherham Hospital

Submitted on 24/06/2014 at 15:54
Published on nhs.uk on 25/06/2014 at 04:00

Dear Anonymous, thank you for your feedback via NHS Choices. We are very sorry to hear of your father-in-law's experience of care at the Trust and would be happy to discuss your experience further. If you wish to do so, please contact our Patient Experience Lead, Sarah Taylor on 01709 426639, who would be happy to discuss this with you in more detail. With best wishes, Kerry Please accept our sincere apologies for the significant delay in your receipt of our response. A response to your comment was published via the Patient Opinion website (www.patientopinion.org.uk) on 14/01/14. However, certain factors within the responses process have recently become known to us and subsequently highlighted that our response has not been received by you. Please be assured that the appropriate actions have been taken to ensure this does not happen again in future.

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