"Little to like. Very badly organised. ..."

About: Fairfield General Hospital

(as the patient),

What I liked

Little to like. Very badly organised. My last appointment was not 'logged in the system'. The nurses wouldn't believe me even though I had a letter with the appointment time on it.

The last time I made an appointment I was told the wrong day over the phone. Now all my notes have been sent back to the consultant. No treatment now until I get hold of the consultant's office - no answer after a week of trying.

What could be improved

Most things. Waiting times long. Appointments always run late (when you've got one, or somehow managed to beat the system and they know you're coming).

The last doctor I saw was rude, patronising and incredibly unhelpful. The hospital could not do a better job of making you feel like they don't care.

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Response from Fairfield General Hospital

We're sorry to hear about your experiences, which are not our usual feedback. Please contact our Patient Advice team via the contact section at www.pat.nhs.uk so that we can look into this for you.

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