"The Ward Manager"
About: Queen's Hospital, Burton Upon Trent Queen's Hospital, Burton Upon Trent Burton -on- Trent DE13 0RB
On one of the orthopaedics wards - the foul tempered Ward Manager should be asked to try and be at least polite to visitors and staff. As it is she seems oblivious to how her uncalled for remarks affect visitors, staff and patients, who are all left reeling with shock - while she just walks away as if nothing had happened. She seems rarely to do Ward rounds. Ward 20 is so over heated (very hot), really too hot for people to be in - loads of visitors complain to her about the heat - her reply to them is "you get used to it". (is that why she is never in the ward?) Many have also complained about the vile stench that comes from the sluice room, it takes your breath away - how can this do patients any good ?? We feel so sorry for the nurses and other staff who have to work in such conditions, the sluice door and the door frame are broken and everyone knows they are, but no one dare do anything about it. Will the powers that be at Queens get all the above matters sorted out please. Each new batch of visitors complain, but the ward manager by passes them all with an airy wave of her hand then goes off!!