"Disgrace"

God, where do I start with this circus? The catalogue of disrespect and bufoonery that I encountered there is too vast to detail. Perhaps the nadir though was being told by a doctor when questioned about why she had failed to formulate a proper diagnosis of my condition, that I had not offered her enough information. Forgive me, but is it not the job of the consultant to ask the relevant questions to isolate symptoms? Communication between employees and departments is appalling, the attitude of staff is abismal, and the formulation of any type of coherent plan on how to treat individual patients appears to be non-existent.. I was seeing the afore mentioned psychiatrist for a year before she referred me to a therapist. Even completion of the simplest of tasks proves to be an act of hurculean proportions for this lot. I am aware that in these times of austerity, morale within the NHS is at an all-time low and I sympathise to some extent. However I do not think that basic care and support for those who find themselves in extremely vulnerable states of mind are too much to ask.

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Responses

Response from Mill View Hospital

I am very sorry that you do not feel better after contact with our services and thank you for letting us know about what happened to you. It may be that morale is being affected by austerity but a good attitude is free and we cannot support people in their recovery unless we get this right Please consider seriously talking to our Service Experience team service.experience@sussexpartnership.nhs.uk or 01903 843 026 who will be able to investigate what has happened or not happened in your individual situation. Kind regards Rachael Kenny Patient and Public Involvement Manager Sussex Partnership NHS Foundation Trust

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