"I was greeted by cheerful ,helpful ..."

About: Sunderland Royal Hospital

(as the patient),

What I liked

I was greeted by cheerful ,helpful receptionists,whom directed me to the department ,I saw a senior member of hospital staff and was annoyed by a statement was then retracted and said differently .But I f still felt insulted .

What could be improved

All consultations should be recorded

and a copy given to patients to listen to at leisure, as not everything said can be recalled later

Story from NHS Choices

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