"The Orthodontists take a lot of time, never keep..."

About: Queen's Hospital (Romford)

i have been on treatment for my under-bite for the past 3 years. Recently, i had an appointment where i was told that i will be called within 2 months for a clinic appointment with my surgeon but that never happened. i have tried calling the orthodontist department more than a thousand times but no one ever picks up. my under-bite keeps getting worse and it means the surgery i'll have will be more painful and long. i never get responses and in all my appointments which have about 4 month intervals, nothing much ever happens, like the surgery i'm supposed isn't a big deals.

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Response from Queen's Hospital

Dear Anonymous, Thank you for taking the time to share your experience of the Orthodontist Team at Queen’s Hospital. I would appreciate it if you could please contact a member of the Patient Advice and Liaison Services (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk who will be happy to assist you in scheduling your appointment. Yours sincerely, Judith Douglas Deputy Director of Nursing

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