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this is the nhs now

Story from nhs.uk

"this is the nhs now"

About: Eastbourne District General Hospital

kept waiting for 2 and a half hours for a cardiology appt that was a waste of time. only to be told that all elective surgery this year had stopped due to funding shortages. charged £8 for car park. no explanation of 2.5 hour lateness, and we pay these people to look after our health. what a joke, any other industry or business would sack employees for not doing there jobs, what do we do. praise them. nurses are great and underpaid but consultants need to be brought down to earth, i work hard for my money and they seem happy to waste my time, thanks for that. disgusted with this so called service, find it very strange that there are no published figures for out patient complaints either

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Responses

Response from Eastbourne District General Hospital 11 years ago
Eastbourne District General Hospital

Submitted on 23/02/2013 at 08:56
Published on nhs.uk on 06/01/2014 at 11:10

We're very sorry to hear that you were dissatisfied with your Cardiology consultation at Eastbourne District General Hospital. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. We would like the opportunity to discuss your concerns more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886. In the meantime we will ensure your comments are passed onto relevant staff. Thank you for taking the time to provide feedback.

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