"One of the Worse Experiences of my life!"

About: Weston General Hospital

After being taken for an overdose the treatment i received from the staff was absolutely appalling. I was looked at like i was dirt and had to hear both doctors and nurse discuss me in a personal manner while they were only a few feet away from my bed but the worse thing is that i was not the only person on the ward with mental health issues and the boy opposite me who was clear as distressed as myself was treat in a worse manner. This experience has made me absolutely terrified of going to the a&e department even when i need to. The staff treat patience's who suffer with mental health issues need to be addressed as this treatment is highly unexceptable

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Responses

Response from Weston General Hospital

We are sorry to learn that you have had this experience at Weston General Hospital. We are always seeking to learn from patient experiences and would therefore urge you to share these directly with us so that we can make improvements. Should you wish to discuss your experience further we would be happy to address any specific concerns or queries you may have and discuss how we could improve the service here, our email is wnt-tr.PALS@nhs.net.

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