"Why is my husband now back on the waiting list?"
About: Crosshouse Hospital / General Surgery Crosshouse Hospital General Surgery KA2 0BE
Posted by Sabka322 (as ),
My husband requires maxillofacial surgery and received an appointment letter in mid October. The surgery was due to take place in late November. The appointment letter stipulates that you need to notify the hospital within 7 days if you are unable to attend. At first I thought he could attend and then I realised we were going to be on holiday on the operation date. So 12 days after the letter arrived, I phoned the hospital and explained the situation. They thanked me for letting them know and promised a revised appointment would come through the post.
We had been waiting some time without hearing anything so I phoned the hospital today to check what was happening. I was worried the appointment may have been lost in the post over Christmas.
I was shocked and very unhappy to be told that even though I had given a month's advanced notice, my husband was marked as a non-attendance for his late November appointment. As a result, he's now back on a 12 week waiting list.
I work for the NHS myself and so I understand how many problems missed appointments cause. However I gave good notice and was thanked for letting them know. I found the whole situation baffling and incredibly frustrating.