"Two referrals and both times it took longer than the 5 days stated"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Cairo861 (as ),
This is the second time I have been referred to TRAQS and neither time I have been contacted within the 5 days stated on the form.
I know that the 5 days is from the time that you receive the referral from the GP but in this age of technology I find it hard to accept that this takes more than 3 days which would give an eight day wait for contact.
I would strongly recommend that the wording of your explanation leaflet merely said that patients will be contacted "as soon as possible." Then the expectation and subsequent disappointment would not be so great.