"Letters were confusing but TRAQS were helpful"

About: Telford referral and quality service (TRAQS)

(as a relative),

My mum's letters came through after referral by my Doctor - because she was confused by the paperwork she handed them over to me.

I explained this when I phoned TRAQS and they were very helpful.

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Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear Elemental388

Thank you for your feedback in regards to your mothers referral. After arranging a referral with a patient, TRAQS will always send out paperwork to confirm these details. We are pleased to hear that you found TRAQS helpful when explaining this paperwork.

We wish your mother all the best with her treatment.

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