While waiting in outpatients department Raigmore Hospital, a doctor entered the corridor from the consulting room with a patient. Doctor was looking for a nurse to give instructions and couldn't see any nurses in the immediate vicinity. Doctor said to patient that all the nurses have vanished and he bet they were all on a tea break.
This does not seem to be a great culture set from the top when NHS Highland has set out the HQA.
Lots and lots of work to do still regarding culture and customer service.
"Culture and customer service"
About: Raigmore Hospital Raigmore Hospital Inverness IV2 3UJ
Posted by r1fcuk (as ),
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