"Technical efficiencies"

The high-tech registration, calling and related systems when attending for an appointment in the new Macmillan Cancer Centre are very good. Staff and volunteers at reception desks pleasant and friendly but less good at giving directions (eg, was sent to the wrong end of the first floor area for my appointment). Specialist oncology consultant excellent as always - thorough, kindly and reassuring. Most grateful for such a good facility and top rate specialist care. Subsequently found very helpful people in the drop-in cancer advisory centre - went to a lot of trouble to find answers to my queries/concerns on a different aspect of cancer screening.