"hystrectomy via the enhanced recovery programme..."

About: Manor Hospital

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i was a patient on ward 23 on 2nd of jan 2014 for a lavh on the enhanced recovery programe i had 3 nurses in paticular in charge of my care during my extremely short stay, they were fantastic and went out of their way to make everything easier for me. however i had an unexpected mishap in theatre, then when i had already alerted them to my concern about pain relief i had to ask for a morphine drip to be prescribed. because my urine output was good i had two of the senior nurses keep asking about when i was ready to go home, never mind i had just had major surgery and was still in pain. i felt i was in the way and they couldn't wait to get rid of me. when the staff nurse asked about pain relief she said i could buy my own rather then them prescribe me some, so now i'm in agony at home and have no option to visit my gp for support until monday.

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Response from Manor Hospital

Hello, we are sorry to hear that you are not happy with the level of service provided at the Trust recently. We would really like the opportunity to learn more and so would appreciate if you could contact our Patient Relations team at your convenience. Please either call 01922 656463 or email patientrelations@walsallhealthcare.nhs.uk

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