"Frozen and confused"

About: University Hospital Of North Durham

Anything else?

I attended the endoscopy department of this hospital on 2nd January 2014. I was absolutely frozen sitting around wearing only 2 theatre gowns. I was given important instructions relating to my after care at home, whilst still in the pr8cedure room and under sedation. The result is I am at home with no idea about what I am supposed to do. I rang the department this morning for advice. The advice I received was totally inappropriate, but at least I have the common sense to know that. The nurse who discharged me handed me a form. She did not go through it with me and there were things on it that I do not understand. I did not havemy blood pressure checked once following my sedation and procedure. I have slept the day away in bed. I cannot remember a thing the consultant said to me. I think my instructions should have beenn written down or expkained to my husband. I wish someone would teach some of the nurses how to relate to patients. I was described by one nurse to another as the. lady having a siggy, I assume she meant a sigmoidoscopy. It is demeaning to be referred to in this way.

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Responses

Response from University Hospital Of North Durham

Thank you for raising your concerns about your experiences of the Endoscopy Dept. On behalf of County Durham and Darlington Foundation Trust, please accept my apologies for the poor experience you have described. You may find it useful to contact our Patient Experience Team who can speak to you about your concerns? All feedback received is very valuable to us. Your feedback allows us to look into issues raised, implement actions and improve services for patients. If you would like to discuss further, or need further information about your aftercare, please contact Patient Experience on our freephone number 0800 783 5774.

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